Smart Grid, Smart Customer

Do you have to handle customer questions about the smart grid or renewable energy? 

The course is designed to provide customer service representatives and other industry employees with a brief, non-technical overview of what the smart grid is and what enhancements it will provide both the consumer and the electric power industry.

Beginning with an overview of traditional and renewable generation sources, this course covers the advantages and disadvantages of each, and the integration of renewable power on the grid. Basic difference will be reviewed between the design and operation of the traditional grid compared to today's much improved, evolving smarter grid.

Finally, the importance of consumer education and the changes that companies may experience from the spectrum of stakeholders will be discussed. 

As a self-study, online course with approximately 90 minutes of content, students can access it anytime, anywhere.

Register today!